Robert R.R. Fenn
Senior Manager with expertise in IT, telecommunications, startups, turnarounds, strategic planning and business development.
An intriguing story of interesting turnarounds . . .
· Turned company from $80K deficit to $2 million profit within 24 months while leading team of 40.
· Produced $150K savings while managing $1.5 million IT/telecommunications budget as CIO.
· Successfully completed project within 1st week that 3 colleagues had not been able to resolve in 12 months.
· Recruited to take over project that had not come to successful completion in 3 years. Finished project in 3 weeks.
. . . Coupled with increased productivity and customer satisfaction . . .
· 40% efficiency increase achieved by designing/implemented automated program.
· Wrote program that increased donor satisfaction and telemarketer’s efficiency, enabling 20% increase in donations.
· Came in and reduced response to user time from 30 days to 1 week. Increased customer satisfaction from 30% to 85%.
· Centralized computer lab and increased customer satisfaction from 10% to 100%.
. . . And consistently exceeding objectives . . .
· Named employee of the month for excellence in COBOL programming out of 527 employees.
· Increased network stability from 20% downtime to 99% uptime.
· Grew startup to profitability within 1st 12 months.
· Created help desk procedure and automated tracking system; brought customer satisfaction level from 20% to 90%.
. . . Illustrates an uncommon blend of strategic business acumen and a proven track record in leadership, team building, problem solving, communication and domestic/international business development.
Education
Master of Divinity, Talbot School of Theology, Biola University, La Mirada, CA, 1995.
Post Degree Diploma in Computer Methods, Madurai University, Madurai, India, 1986.
Certified Associate of the Indian Institute of Bankers, Part I, Bombay, India, 1980.
Bachelor of Commerce, Madurai University, Madurai, India, 1974.
Professional Experience
IT Consultant & Webmaster, December 2004 – present
CHAPMAN UNIVERISTY, Orange, CA, 2002-2004
Card System Specialist
KIRKHILL AIRCRAFT PARTS COMPANY, Brea, CA, 1999- 2002
Director of Information Technology
VANGUARD UNIVERSITY OF SOUTHERN CALIFORNIA, Costa Mesa, CA, 1997-1999
Chief Information Systems Officer
AZUSA PACIFIC UNIVERSITY, Azusa, CA, 1995-1997
Senior Programmer/Analyst
BIOLA UNIVERSITY, La Mirada, CA, 1992-1995
Programmer & Senior Operator
RATCHANYA SOFTWARE CO, Madurai, India, 1982-1992
Senior programmer/manager
TAMILNAD MERCANTILE BANK LIMITED, Head Office, Tuticorin, India, 1977-1982
Branch Manager, secured 3 promotions within 2 years
